So recently I ordered DSL through SBC. The process was pretty painless… yeah right!
I tried to order DSL from their website. I typed in my address and guess what? They could not find my address. Now if my place was a brand new place, I wouldn’t mind, but this building’s been there for like 20 years already! Okay, whatever. I call up their landline to try and order service.
The lady was really nice and set me up with DSL service. I ordered service Friday, and she told me she’ll have the modem shipped out Monday so I would have it by Wednesday. I would be able to surf the net starting then, and I wouldn’t have to pay for service until Monday. That sounds good to me.
Wednesday rolls around and I get my modem. I plug everything in, go to set up my service and I’m confronted with a screen saying, “We could not look up your account information.” ARGH! I called up tech support and they go through the whole, “Which color cable is plugged into this jack?” process. It’s not like I don’t have service fools. I JUST CAN’T REGISTER! So after about 30 minutes of making sure all my cables are plugged in correctly, they tell me that I can’t register until my account is activated.
Now I’m slightly ticked off, but whatever. I didn’t really expect a free lunch. I asked them if they could move my activation date earlier, and every department said, “No.” One of them even said, “We have you schedule for Monday because that’s when the tech’s free to come out there to hook you up.” The service is already hooked up! All I need is a stupid username/password.
Meh. I go through the whole weekend without internet access. On Monday, I try to set up my account again. Guess what? Same error. “System could not find your account information.” )(#@*%)(@#*$()@#*()*@#$
I call up tech support again, and yap with them for an entire 30 minutes again. In the end, nothing was resolved. They just told me that my number was linked to another account, and I would have to wait until tomorrow for the database to roll over. “Fine,” I thought. I can wait until the morning.
This morning I wake up and try to set it up, and again, the same error. Now I’m really annoyed. I get to work and I call up tech support. I went from Tier 1 support to Tier 2 support to “I’m GOD” support. After 45 minutes of waiting on the phone, the tech told me, “Okay. You can register now.”
Well, let’s find out if I can or not. I won’t know until lunch time though. Bleh.